Terms of Service

Khoshnaw Company
Updated on: June 3, 2025

General Introduction

These terms apply to the services of Khoshnaw Company or khoshnawcompany.com, which include:

Company Website: (viewing and reading only)

• General company information, history, projects
• You can freely use both the contact section and job opportunities section:
• Contact: send (name - email - mobile number - subject - message)
• Job opportunities (view job opportunities and directly redirected to email section where the subject is ready and you can share it to the indicated email)

Online Store: (purchasing and payment)

• Store website (khoshnawcompany.com/store)
• Purchase process and after-sales service

Khoshnaw Company, as one of the advanced companies in Kurdistan and Iraq in the fields of technology, construction, and food industry, has been providing high-quality services since 1983. We are proud to be the official representative of international brands such as LG Electronics, Carrier Air Conditioning, KitchenAid, and Whirlpool in the Iraqi market.

Contact Information: Khoshnaw Company
Address: Erbil - Koya Street, Kurdistan, Iraq
Phone: +9647804433333
Email: [email protected]
Website: khoshnawcompany.com

Acceptance of Terms

Agreement Acceptance

Company Website:

• By visiting the company information sections, you only comply with viewing terms and copyright protection

Online Store: By using the store (website), you:

• Show your agreement to these terms and all related policies
• Commit to comply with the laws of Kurdistan Region and Republic of Iraq
• Confirm that you are not guilty of any illegal activities

Service Description

Online Store

Product Types:

• Electronic devices: televisions, monitors, audio and video equipment
• Household appliances: refrigerators, freezers, washing machines, dishwashers
• Cooling systems: air conditioners, fans, air filtering devices
• Kitchen appliances: microwaves, ovens, stoves, small kitchen appliances

Delivery Areas: Our delivery service is available for:

• All provinces of Kurdistan Region: Erbil, Sulaymaniyah, Duhok, Halabja
• Main cities of Iraq: Baghdad, Basra, Mosul, Karbala, Najaf... etc.
• Remote locations subject to prior coordination

Payment Methods:

• Cash on delivery - main method
• Cash payment in Iraqi Dinars
• Credit card devices (subject to future availability)

Delivery Time:

• Within headquarter city: 2-3 working days
• Outside the city: 4-7 working days
• Remote areas: 7-10 working days

Registration and Purchase Process

Purchase Without Account (Guest Checkout)

Purchase Steps:

1.    Product selection: search and select desired product

2.    Add to cart: check specifications and add to shopping cart

3.    Enter delivery information: complete personal information form

4.    Mobile number verification: receive and enter SMS code

5.    Order confirmation: receive order number

Required Information:

• Full name (same as official documents)
• Active mobile number and backup mobile number
• Detailed delivery address
• Email (preferred for notifications)

Account Creation

Account Benefits:

• Save personal information for faster purchasing
• Order history and status tracking
• Saved product lists
• Notifications about offers and new products
• Customer reward system (in the future)

Pricing and Payment Policy

Pricing:

Iraqi Dinar: All prices are set and displayed in Iraqi Dinars (IQD).

Price Changes:

• Prices may change without prior notice
• Fixed price at the time of order completion remains
• Price changes do not affect confirmed orders

Money Handling

At Delivery Time:

• Customer has the right to inspect the product before payment
• Money is only paid after ensuring product condition
• If the product is damaged or incorrect, payment is not made

Satisfaction:

• Delivery is free but in some cases fees may be charged, and the customer will be notified in advance

Return, Exchange, and Warranty Policy

Return Policy (7 Days)

Acceptance Conditions:

• Return request at the same time after receipt
• Product must be in original and new condition
• All items that came with the product must be present (cables, remote, instruction manual, warranty card, etc.)
• Original carton/packaging must be preserved
• If it came after several days (must be within warranty framework) and the issue is a problem from the manufacturer, by contacting the product service department and with their consent it will be exchanged under the above conditions.

Return Process:

1.    Contact the company by phone or email

2.    Send receiver to collect the product

3.    Product inspection at company center

4.    Money refund or provide alternative product

Non-Returnable Products

Due to Product Condition:

• Used or damaged products due to usage
• Modified or broken products
• Products without original packaging

Guarantee and Warranty

Company Guarantee:

• 1 year full warranty for all products (except those products that are written on the product itself 5 years warranty or 2 years or 10 years compressor warranty)
• Free repair during warranty period
• Free replacement of damaged parts

Brand Warranty:

• LG Electronics: 1 year full electrical warranty and in some products 5 years and generally 10 years for compressor
• Carrier Air Conditioning: 5 years compressor, 1 year other parts
• Whirlpool: 1 year full manufacturer warranty

Service Centers: Repair is performed at licensed offices in all cities.

Responsibility and Limitations

Company Responsibility

Product Quality:

• Ensure authenticity and quality of products according to brand standards
• Technical support and usage guidance
• Provide spare parts and after-sales service

Delivery:

• Delivery within specified time
• Protect products during transportation
• Coordinate with customer for delivery time

Responsibility Limitations

The company is not responsible for:

Indirect Loss:

• Loss of profit or business opportunities
• Psychological damage or grief
• Material loss not directly from the product

Incorrect Usage:

• Damage due to incorrect usage by customer
• Damage due to contrary to usage instructions
• Possible danger due to installation error

External Results:

• Disasters and natural damage
• War, conflict, or political instability
• Economic crisis or currency price changes

Rules and Prohibited Usage

Proper Usage

Permitted Activities:

• Search and purchase products for personal or business use
• Share product information with friends
• Positive evaluation and criticism

Prohibited Activities

Purchase for Resale:

• Purchase large quantities for resale without written permission from the company
• Use our prices and images on other websites (without consent)

False Information Usage:

• Enter fake or incorrect information
• Use someone else's identity

Technical Attack:

• Attempt to access our systems
• Test security or find vulnerabilities (without permission)

Violation Consequences

Warning: First time, written warning is given
Service Suspension: Second time, website usage rights are suspended
Legal Action: In case of material damage, legal authorities are contacted

Problem Resolution and Quality Control

Resolution Steps

Initial Contact:

• Phone contact at +9647804433333
• Email to [email protected]
• Working hours: 9:00 – 17:30 (Saturday to Thursday - except holidays)

Discussion and Resolution: Attempt to resolve issues through dialogue.

Mediation: If direct resolution is not successful, designate neutral mediator

Legal Resolution: As a last resort, resort to courts of Kurdistan Region or Republic of Iraq

Quality Control

Continuous Monitoring: All products undergo quality monitoring before shipping
International Standards: Commitment to ISO standards and best industry practices

Applicable Law and Safety

Legal Framework

Applicable Laws:

• Laws of Kurdistan Region
• Laws of Republic of Iraq

Competent Court: Erbil courts are the primary competent courts for resolving issues

Privacy Protection

These terms are integrated with the privacy policy which is an integral part of this agreement.

Changes to Terms

Updates

Right to Change: Khoshnaw Company has the right to change these terms for:

• Adaptation to legal changes
• Improving services
• Adding new features

Notification: Changes are published on the website and update date is specified

Accepting Changes: Continued use after publishing changes means agreement to new terms

Service Termination

By User

User can stop using the website at any time without any contact

By Company

Termination Reasons:

• Non-compliance with these stated terms:
• Unknown or harmful usage
• Violation of laws
• Danger to system security or other users

Termination Results:

• Suspension of website access
• Cancellation of active orders
• Refund of prepaid money (if any)

Contact Information and Support

For any questions, concerns, or requests regarding these terms or our services:

General Management: Khoshnaw Company
Address: Erbil - Koya Street, Kurdistan, Iraq
Phone: +9647804433333
Email: [email protected]

Customer Support Department: Working hours: 9:00 – 17:30 (Saturday to Thursday - except holidays)
Support email: [email protected]

Issues Department: Complaints email: [email protected]

Final Statement:

Company Website: By visiting the company information sections, you respect the rights of reuse or copyright and normal usage terms.

Online Store: By using the store (website), you confirm that you have completely read, understood, and agree to comply with these terms. These terms constitute a legal agreement between you and Khoshnaw Company.